Why is my Comcast Xfinity service not working?
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Comcast is an American telecommunications company that offers cable television, internet, telephone and wireless services to consumer under the Xfinity brand. These offerings are usually available in triple play packages. Comcast Xfinity is the largest cable TV company and largest home Internet service provider in the United States.
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What isn't working?
Please let us know what issue you are experiencing with Comcast Xfinity:
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In the last three months, how would you rate Comcast Xfinity?
2.20 out of 5 121,909 ratings
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Problems in the last 24 hours
The graph below depicts the number of Comcast Xfinity reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Comcast Xfinity. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Comcast Xfinity compensate me for the outage?
The recent Comcast Xfinity outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Comcast Xfinity if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Comcast Xfinity has occasionally given some customers credits and other forms of payment.
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Most Reported Problems
The following are the most recent problems reported by Comcast Xfinity users through our website.
Internet (59%)
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TV (13%)
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Wi-fi (12%)
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Total Blackout (6%)
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E-mail (6%)
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Phone (3%)
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Live Outage Map
The most recent Comcast Xfinity outage reports came from the following cities:Washington, D.C., Houston, Spring, Stone Mountain, Roseville, West Palm Beach, Burlington, Jacksonville, Pawnee City, Portland, Seattle, Pflugerville, Norfolk, Indianapolis and Plainfield.
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| City | Problem Type | Report Time |
|---|---|---|
 Washington, D.C. | TV | |
| Houston | Internet | |
| Spring | Internet | |
| Stone Mountain | Wi-fi | |
| Houston | Internet | |
| Roseville | Internet |
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Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
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Comcast Xfinity Issues Reports
Latest outage, problems and issue reports in social media:
- unkle_jak (@unkle_jak) reported
@3rdand31 The ACC network and comcast will help
- Dave Rickert (@RickertDave) reported
@JohnClaytonNFL I have never had a problem with Comcast in 20 years.
- Jennifer Everett (@JenMEverett) reported
@comcast @Xfinity @XfinitySupport it is ridiculous that my service isn’t working and I can’t get a tech to my house for 5 days!! I pay entirely too much for it to take that long. Likely gonna be looking to change service after 4+ hrs with you. 😡
- HotTakes (@TakesOnFire) reported
I’m paying for football through @Xfinity but their app is so garbage i cant watch. And customer service is worse than @TMobile 🥺
- V G (@surlymalcontent) reported
@comcast went to watch my recording of the @NASCAR_Xfinity race and you showed freaking rugby durning that time slot. Sucks that you can’t get it right and I don’t get to watch the race
- WiThConFi🔥 (@WiThConFi) reported
@Xfinity Your login page does not work. Is your site down?
- Al (@mcfeany) reported
@Xfinity I may have to cancel my service with yall. You are trash.
- Chief (@BarstoolChief) reported
I blame this game on the ACC Network and @Xfinity @comcast who is dead to me
- OMG it’s Tom! (@tomking12588141) reported
@simonan @NDFootball @Kyrenwilliams23 It was on ACC network. Most cable systems, including Comcast which is the most prevalent cable system in South Bend Indiana, don’t have the ACC network. You might want to think before you reply next time.
- Stamkos6969 (@ayo6918) reported
they gotta stop putting notre dame on the ACC Network. comcast doesnt even ****** offer it to be purchased.
- notthatJoeClark (@joeboo81) reported
My goodness the @espn is a hot pile of garbage. You have to have an xfinity account to watch anything on it but you can’t sign up for an account?
- Perri Mink (@perriboni) reported
“IGAR, Psycho women in our government are trying to shut me down. They keep making excuses for being outlaws. MI6 them. Return my property now! Put Comcast Internet service back up!+! 7:45pm”, QIFS
- Announcerguy Drew (@Drew_McMahon) reported
@1TimMurray How is ND losing 29-21 late in the game and why won't Comcast offer the ACC Network to me ? I'd be watching that game if I had the network.
- Max Bergeron (@Max_Bergeron) reported
@xfinity sure knows when to have internet issues
- general chicken with rice (@bonniewakeupp) reported
not the xfinity customer service agent flirting with me over the phone…yall down bad over in the Philippines
- Tom is **2x Moderna** (@YogiMayor29) reported
@LorettaNYR @2xFFchamp18 @ColinSNewsday I have Comcast-Xfinity in Maryland and the game was on NHL Network and NHL Center Ice free preview
- Moe (@iammoemo) reported
@comcast I can not explain how much I hate your company. You are the worst and I hope streaming services absolutely ruin your **** company. From customer service to the **** people that install your trash *** equipment to the greedy idiots that run your garbage *** company
- Jeff Moore (@wave7jeff) reported
@peter_adderton @GetSpectrum @xfinitymobile Correct, Peter. You have to be a Spectrum Internet customer to get Spectrum Mobile. Same is true of Xfinity Mobile, but huge % of U.S., combining the two.
- Sally Clark (@anniemarcus) reported
@DIRECTV Comcast is so much better than the sedition service!
- Jonathan A. Jensen (@JAJensenPhD) reported
If @TheACC and @ESPN wants their network to be carried by major cable systems like Comcast and be taken seriously, they can’t have the play by play for the biggest game of the year being called remotely from a studio. Total bush league move by @ACCNetwork.
- Nic F 〽️ (@Nictorious4) reported
@JohnClaytonNFL Comcast tried that crap with me. I asked for a supervisor and held on the line until they waived the fee.
- Michael Bedard (@Mike_Bedard) reported
@riverbest46 @JohnClaytonNFL I uh... just replaced my xfinity box 2 weeks ago. No recordings were lost. It's not absolute but it is an annoyance. I dealt with AT&T for a phone upgrade earlier this year. I'm a Verizon sub. Their customer service is... inf*ckingcredibly ****.
- Jerald Washington (@JWtheVision) reported
@Xfinity @XfinitySupport Completely terrible service
- Clint Johnson (@ClintTJohnson) reported fromWinona Lake, Indiana
Dear Xfinity and A.C.C. Network, can you please come to an agreement? There were rumors online all summer that something was close. Nothing has happened! Thank you!Sincerely,Every Notre Dame fan and follower with Xfinity as their cable provider.
- V G (@surlymalcontent) reported
@jeff_gluck Too bad @comcast didn’t know they changed it, turned on the recording and got rugby and horse racing hope the race was good
- Carlie Nichols (@carlienichols23) reported
@cc49ers Well, I finally found an Xfinity Series driver I like even though he is moving to cup next year. Anyways, I feel like I am putting Bret on the back burner and it makes me feel like a bad person in a way. I know they race in two different series but still.
- Niheim Mitchell (@DigitalJedeye) reported
Either Xfinity or streamlabs won't let me be great tonight. Trying a reboot. If that doesn't help I'll try again tomorrow 🙃
- notthatJoeClark (@joeboo81) reported
My goodness the @espn app is a hot pile of garbage. You have to have an xfinity account to watch anything on it but you can’t sign up for an account?
- Clint Johnson (@ClintTJohnson) reported fromWinona Lake, Indiana
Dear Xfinity and A.C.C. Network, can you please go come to an agreement? There were rumors online all summer that something was close. Nothing has happened! Thank you!Sincerely,Every Notre Dame fan and follower with Xfinity as their cable provider.
- Freedom Cobra 🇺🇸🇺🇸 (@ColeThunder_ish) reported
@dish you are always in dispute with channels, if @SNFonNBC if not on my tv I will change. @comcast Monday I need a service person.
