18008456167 (2024)

FAQs

What happens if you don't pay a Labcorp bill? ›

Labcorp reserves the right to refuse service if you have a past due balance. When you visit a Labcorp patient service center, please be aware that, as part of the sign-in process, you will be advised if you have an outstanding balance for previous testing services.

Client Billing

My patient has a question about a Labcorp bill. What phone number should I tell him/her to call? Patients may call the toll-free telephone number for Patient Billing at 800-845-6167.

Labcorp offers programs to assist those patients who have true financial needs, including: Patient-specific payment plans. Special payment plans for financial hardship. Indigent request from physician/facility.

If you do not have insurance or your health care benefits do not cover clinical laboratory testing services, you will have to pay for the tests performed by Labcorp before specimen collection services are performed. Certain routine tests are available at discounted prices through the LabAccess Partnership Program.

Medical bills generally only appear on your credit reports if your bill is past due and your health care provider turns the account over to a collection agency. That's because most health care providers don't report to the three major credit bureaus, according to Equifax®.

Labcorp received information from either your ordering physician or your insurance company indicating that you are responsible for all or part of the fees for testing services we provided. For more information about a bill you received from Labcorp, please contact Patient Billing at 800-845-6167.

Online in your Labcorp Patient™ account or using guest bill pay. Over the phone anytime by calling us at 800-845-6167. By mail using the address shown on your bill.

To protect the privacy of your data, the personal information in your lab test order must match your Labcorp Patient account. If the information is different, your results may not appear in your account. If you need help accessing your results, you can contact us.

It's easy to get billing updates from Labcorp.

By checking this box, you agree that Labcorp may send you recurring informational messages regarding your lab services. You can reply STOP anytime to cancel future texts or HELP if you need assistance. Message and data rates may apply. Text message frequency will vary.

Offer to pay upfront.

If you can afford to pay a portion of the bill upfront, you can sometimes reduce medical bills by earning a discount. Many healthcare providers are more likely to offer a reduced rate if they know they will receive payment promptly.

Why is Quest so much cheaper than Labcorp? ›

However, if you're asking about the price, our Quest prices are lower simply because our agreements with Quest are a bit different than those with Labcorp. Both Quest & Labcorp are America's largest clinical laboratories that we've partnered with for collection and processing of specimens for our customers since 2005.

Within 60 days of purchase, you may request a refund of your purchase amount less a $29.00 kit fee, provided that your sample has not been submitted to the lab.

If you have any questions, please call Labcorp Patient Billing at 800-845-6167. Was this helpful?

Labcorp is one of the largest clinical lab testing companies in the world with more than 2,000 locations in 47 states in the United States. They're accused of installing software that allows Google to “intercept an array of individually-identfiable health information.”

Labcorp has an uneven reputation. Some facilities get positive reviews from consumers, while others get negative reviews. Overall, feedback on Labcorp's professionalism and customer service includes a number of complaints. However, their test results are said to be accurate and trustworthy.

If you can't pay your medical bills, the medical provider can sell your debt to a collection agency to recover the unpaid amount. This can affect your credit score negatively, which can damage your ability to secure loans.

A payment may be required at the time of service for all past due balances. Quest Diagnostics reserves the right to refuse laboratory services for failure to pay for past services.

The No Surprises Act protects consumers who get coverage through their employer (including a federal, state, or local government), through the Health Insurance Marketplace® or directly through an individual health plan, beginning January 2022, these rules will: Ban surprise billing for emergency services.