FAQs | Chuze Fitness (2024)

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Frequently Asked Questions

What are the rules in the gym?

As a member I agree to and or understand that:

• All membership plans, prices, hours of operation and realize they are subject to change.

• Basic membership includes access to Home club (where I signed up), fitness equipment & locker rooms. Premium membership includes access to all Facility locations, fitness equipment, lock er rooms, and other amenities that vary by location including but not limited to: group X classes (not including Team Training), indoor cycling, pool, Jacuzzi, steam, sauna, hydromassage, in door tanning, and guest privileges (restrictions vary by location). MORE membership includes Premium membership access and amenities, Team Training classes, discounts on certain re tail products, and guest privileges 7 days a week. This membership is available at certain locations. All guests have the same access as a Basic membership while accompanied by their member. One guest is allowed per visit. Kids Club is a separate plan and varies by location. Minimum hours are 7am to 7pm but vary by location. The Facility may adjust hours for holidays. See our website - www.chuzefitness.com for each Facility hours of operation.

• Abide by all Facility rules and understand they are subject to change: CHUZE FITNESS DOES NOT PERMIT: Grunting or loud noises; dropping/slamming weight equipment; swearing or offensive language and clothing; cell phone usage in workout areas; bags or purses in workout areas; jeans, boots, open-toed shoes; unauthorized fitness equipment; unauthorized personal training; guest access to Premium amenities (classes, tanning, hydromassage, pool, Jacuzzi, steam room, sauna); unauthorized food or drink; soliciting or loitering; sleeping on premises. CHUZE FITNESS REQUIRES MEMBERS TO: Wipe down equipment after use; re-rack weights after use; use a lock to secure belongings; remove locks daily; check in to the facility with proper barcode; have guests sign in; be present while guests are in the Facility (Premium); obtain a pass for classes; and be kind and courteous to other members and employees who are part of the Chuze Family.

• I am at least 18 years old and have voluntarily signed this agreement and all waivers and release & Assumption of Risk agreement.

• The minimum age for membership is 16 years old. Members who are 16 and 17 years old may come in alone as long as parent/guardian has signed all necessary documents; however they will not be permitted use of indoor tanning facilities.

• Guest privileges vary depending on location, and my guest (if I have a Premium or MORE Membership) if ages 13 to 17, must be accompanied by parent or legal guardian. Guests may be asked to present ID to confirm they’re 18 or older.

• Any patrons receiving or performing any form of unauthorized fitness training or instruction will be subject to suspension or termination of their membership.

• The Facility has the right to terminate or suspend my membership if I do not abide by the rules. Cause for termination may consist of violation of any rules or regulations of the Facility or of any conduct that in the opinion of management is prejudicial to the welfare, good order, and character of the Facility.

• Have my picture taken at this time (this allows employees to identify me when I check in).

• The Facility is not responsible for any loss or theft of my personal property in or outside the premises and agree to use my own lock when using a locker.

• Non-use of Chuze Fitness’ Facility does not relieve me of my obligation to make all payments as set forth in this agreement, unless otherwise herein stated.

• I am aware that my membership is non-transferable.

• Start-Up Fees, Monthly Dues, Annual Fees and Paid In Full Dues are non-refundable.

• There is a $10 membership change fee for any downgrades or Home Club transfers.

• My membership and billing may only be frozen or put on hold for medical reasons with a doctor’s note or with military orders.

• This agreement and any addendums constitute the entire agreement between the Facility and me, the member.

• If any part of this agreement is held invalid, the remainder of the agreement shall remain in full force and effect.

• To the fullest extent possible by law, for the purpose of any dispute arising from this agreement, all parties hereto agree to submit to the sole and exclusive jurisdiction of the State and Federal Courts of Arizona and agree to the application of Arizona law.

• Abide by any Local, State or Federal laws that may pertain to our facilities.

• I have received a copy of this contract and all applicable addendums including Tanning and HydroMassage addendums, if applicable.

• By proceeding with this agreement, you are giving express, written consent for Chuze Fitness to contact you by e-mail, text message, or phone calls to the phone number provided, which you are certifying is owned by you. Carrier rates may apply. You may opt-out at any time.

How can I cancel my membership?

Cancellation Policy:

Chuze Fitness requires a 10 day written notice prior to any monthly or annual billing date to cancel and avoid any future charges.
Memberships must be in good standing prior to cancellation.
You may cancel by coming in to any Chuze location and signing our cancellation form.
Unable to cancel in person? The easiest option is to cancel online via our billing portal, myiclubonline.com. Or you can access the portal directly via the Chuze Fitness app after clicking "my account".
If you have any questions or issues at all, please feel free to email us at[emailprotected]or give yourhome location a call.

Cancellation Fee:

If you signed up for a 12 month commitment, we still require a full 10 day notice before any billing date in order to cancel and avoid future charges.
If you are cancelling within the 12 month commitment, you may be subject to a $50 cancellation fee prior to cancellation.
Please review your membership agreement carefully to understand the cancellation policy and $50 cancellation fee.

Buyer’s Remorse Clause:

For brand new memberships, you are entitled to a 5 day buyer’s remorse refund if you choose to cancel.
If you notify Chuze Fitness of your intent to cancel within 5 business days, you will receive a full refund. Please review your membership agreement carefully to understand the buyer’s remorse clause.

When is my Annual Fee charged?

The Annual Fee occurs 45 days after your enrollment date, and then once per year thereafter. Annual Fee dates differ depending on the date you enrolled. Please review your membership agreement carefully to understand when your Annual Fee occurs. You are more than welcome to contact your Home Club to get more information about the Annual Fee.

Can I transfer my membership to another person?

Memberships are non-transferrable, and cannot be transferred from one person to another.

Can I put my membership on hold?

Because of the nature of our month-to-month memberships, we are only able to freeze or put memberships on hold due to medical or military purposes, as long as documentation is provided.

Medical: Temporary medical situation in which the member is unable to utilize the facility for a specified amount of time.
Military: Temporary active-duty military transfer or deployment to a location more than 25 miles from a Chuze Fitness location.

If you find that you are unable to use your membership due to a medical or military purpose, please provide documentation to your Home Club.

How do I update my billing or pay my bill?

In order to update your billing information on file or make a payment, you may do so by visiting your local Chuze Fitness, logging into our secure Billing Portal (www.myiclubonline.com) or utilizing our mobile app.

Chuze generally communicates with our members about their accounts via email. Please check to see if your email address is current. You can do so by logging into our secure Billing Portal, or by calling/visiting your local Chuze Fitness.

How old do I have to be to workout at Chuze?

To become a member, you must be at least 16yearsold. We require that a parent or legal guardian be present during enrollment.
If you are between the ages of 13-15, you are more than welcome to workout as the guest of a parent or legal guardian. They must accompany you in the facility at all times.

How can I join?

Memberships may be enrolled in person or online. We invite you to stop by and check us out. We’ll be happy to take you on a tour and give you an in-depth look at our facility. You can also take a virtual tour on each of our individual club pages and if you want to test the water first, you can do a 7 day free trial with us!

What does unlimited guest privileges mean?

All MORE memberships are allowed to bring one guest per visit, 7 days a week.
Please note that guests do not have access to the membership privileges that the member has access to. Guests have access to all general workout equipment areas (ie: cardio equipment, free weights, strength machines, circuit training, turf area, and Chuze Cinema) and locker rooms.
Members must stay in the facility with their guest, but may do separate workouts. -Guests must check in each visit.

What is the difference between a Chuze gym membership and iChuze?

An actual Chuze gym MEMBERSHIP allows you to visit our locations to workout in person.

iChuze is a separate SUBSCRIPTION based service which offers virtual mind, body and heart workout programs that can be followed along with from the safety of one’s home or even while at the gym. It is now a Chuze staple and is included for all of our MORE members at no additional cost. If someone has the Basic or Premium membership (or maybe aren’t even a Chuze gym member at all), they may still join for only $5.99/month. For more information on iChuze check out our iChuze FAQs here.

Is there a discount if I pay for a full year upfront?

We do offer the option to pay for the full year upfront, we call that a "Paid In Full". In an effort to be fair to all members, there is no discount offered, as it may be unfair for members that are unable to pay for the whole year in advance. Please keep in mind, if you are “Paid In Full”, in the event that you need to cancel before your year is over, the remaining months are non-refundable. If you are unsure whether you can commit to the full year, then our monthly memberships may be a better option for you.

REWARDS

Who or what is Perkville?

Perkville is our technology partner that provides the platform for the rewards program. Perkville is used at more than 2,000 locations worldwide, and has more than 2,000,000 end users.

How does the new Chuze Rewards work?

It’s simple, you earn points for Chuze-related actvities—like coming to the gym, taking classes, buying merchandise or treats, checking in on Facebook, following Chuze on Twitter or tweeting about us. Once you have accumulated points you can begin redeeming rewards. You can redeem 100 points for a bottle of water, or a free hydromasage. You can’t lose with Chuze rewards. Click here for a full list of earning activities and perks.

How do I earn points?

Points are tracked using the email address you have on file with us. You’ll earn points by completing any of the eligible activities on our long list.

How do I redeem points?

Sign in to your Chuze Rewards account, Click “Redeem” and select the perk you want. Show Chuze your voucher on your phone (or print it out) to redeem your reward.

How do I refer a friend and get Chuze Rewards?

From the Chuze Rewards site, click the “Refer a friend link”, and submit your friend’s email as a referral. Then your friend visits Chuze and earns points using the same email address that you used to refer them. You’re automatically rewarded for the refer- ral.

How does social media sharing work?

Log in to Perkville.com and connect your Facebook and/or Twit- ter accounts. Enter what you want to say in the social media box. Click “Post and Earn” to get points.

How do I check in via Facebook?

First, your Facebook account needs to be linked to Perkville to check in. Facebook check-ins don’t happen in real time (but we’re working on that!) Twenty-four hours after you’ve gone to a class or workout at Chuze, visit the Perkville page (via the Chuze Rewards Mobile App or your computer) and you should have an option to check in.

Memberships start as low as $9.99/month. Forreal.

Whether you choose our basic plan or one that includes classes, or even team training, you’ll pay a whole lot less—and get far more—than you can imagine. Awesome gym; awesomer price.

TRY A 7-DAY PASS